Cohn Communications
Bethesda, MD, DESCRIPTION
Become a key member of a small team and play an integral role in providing outstanding customer service to the Property Management Association. Primary responsibilities include:
Maintain the overall integrity of the membership database(s) (completeness and accuracy of information).
Provide administrative support related to processing event reservations, booth and sponsorship sales, awards nominations and certification testing.
In collaboration with senior staff, assist in the promotion of and communication about association membership, events, programs and other offerings.
Maintain web content and monitor site(s) to ensure all content is up to date and relevant.
Develop and distribute marketing email messages.
Use social media channels to promote membership, events, programs and other offerings.
Provide administrative support related to execution of a variety of conferences, meetings and/or special events.
Fulfill ad hoc event, program and communication support as requested.
REQUIREMENTS
Exceptional customer service skills.
Superior organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities; experience in planning and/or executing multi-step projects and reaching milestones on time without sacrificing accuracy and quality.
Ability to think strategically, anticipating future developments and planning accordingly; proactively identifying issues and generating recommendations.
Takes initiative, demonstrates creativity, personable and has a high level of professionalism
Excellent computer knowledge. Proficient in MS Office Suite (PowerPoint, Word, Excel), MS SharePoint and ability to learn new software programs. Experience with an AMS and/or CRM database highly preferred.
Familiarity with business applications for social media.
Excellent written and verbal communication skills.
Comfort working independently, as well as part of a team; proactively collaborate with staff, members and other stakeholders on relevant projects.
Direct experience working in membership services for an association is highly preferred.
Anticipated Salary range: $47,000 – $52,000, commensurate with experience.
Flexible work environment.
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